Interview von Globalia
Marcus Zehentbauer wurde von Globalia logistics network interviewed.
Im folgenden lesen Sie das Interview in englischer Sprache.
Interview
"Talking to our network partners and discussing a business deal over phone or emails are never enough. The Annual Meetings give us the much needed
personal touch which is so important for building a constructive business relationship."
Last week we interviewed Mr. Zehentbauer, Managing Director of Airfreight Express Global GMBH, Globalia member in Munich, Germany, who tells us
about his company, his experiences in the industry and much more.
Q. Can you tell us a little about the history of Airfreight?
A. Our company was founded back in May 2007 by three shareholders. Our
objective was to provide customized logistics services at a very
reasonable pricing and for more than a decade, we have managed to do the
same with utmost dedication.
Q. What distinguishes Airfreight from other freight forwarders in your city?
A. Airfreight Global is a medium sized company
which comes with a solid global presence. One of the most distinguishing
factors about our team is that we offer tailor-made services 24/7 which
meet all the requirements of our customers and are available at a rock
bottom price.
Q. What has been your greatest success so far?
A.
Our greatest success has been to survive the stiff competition in all
these years while working right from day one without any credit from any
bank in the world!
Q. Which is the most difficult
shipment your team had to deliver? How did you handle it?
A.
In 2008, we handled a missile warhead which was transported from
Germany via Amsterdam to Tehran. This had been one of the most
remarkable as well as challenging shipments moved by our team.
Q. How did you hear about Globalia?
A.
I received a mailer from Globalia and that is how I first heard about
your network. When we saw that Globalia allows only one member per city,
we immediately decided to join. The
exclusivity of members is one of the major reasons which prompted us to
join this network.
Q. What do you think are the benefits of attending our Annual Meetings?
A.
Talking to our network partners and discussing a business deal over
phone or emails are never enough. Meeting the network members face to
face is one of the most important advantages of attending the Annual
Meetings. The Annual Meetings give us the much needed personal touch
which is so important for building a constructive business
relationship.
Q. What are the main technological challenges facing freight forwarders at the moment? How important is
technology for the industry?
A.
E-commerce, e-AWB, 4PL, and specialized logistics software are now an
integral component of the supply chain industry. The multinationals are
making the best use of technology and in order to survive the
competition we constantly need to innovate, improve and keep pace with
the technological advancements. Otherwise, we will lose out at the end
of the day.
A. The strong economic situation in Germany is one of our major advantages but, at the same time, maintaining this high level is also of one of our challenges. Additionally, dealing with Brexit and figuring out the economic consequences is going to be a rather challenging task.
Q. From your own experience, which are the keys to success in the freight forwarding industry?
A. One needs to be sensitive about the needs of the clients. A freight forwarder needs to feel the problems faced by the customers and come up with an ideal solution. This can be the basis of a long lasting relationship with your customers.
Q. Tell us a funny story or an anecdote about a curious shipment you have handled?
A.
I can remember one funny story which was really annoying for our
client. We were waiting at Munich for a big shipment which was supposed
to be sent from London. Even after 3 attempts, the shipment was not
loaded into the airplane and we didn’t know what to do next. However, we
finally laid our hands on the shipment which was sent as a general
cargo shipment within just 2 hours!
Q. Where do you see your company in 10 years?
A. We have come a long way in the last 10 years. In another 10 years, we want to see ourselves
as one of the most competent logistics service providers in Germany.
Globalia members with shipments to/from Munich, Germany, are invited to get in touch with their professional team.
Picture: © Airfreight Express Global GmbH